Table of Contents

1. What is your policy for returning items that I've ordered?
2. Do you have a printed catalog?
3. How long will it take my order to arrive?
4. Do you offer wholesale pricing or discounts for large orders?
5. I've received a 2nd charge on my credit card described as "Express Shipping Fee".  What does this mean?
6. Do you have any retail stores in my area?
7. Do you accept international orders and ship to overseas locations?

Don't see your question and answer here?  Email us at sales@1partysuppliesandfavors.com and we'll get back to you right away.

What is your policy for returning items that I've ordered?

To get the best answer to this question, please review our "Returns Policy" found on our website's policies page.  Click here to go there now.

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Do you have a printed catalog ?

We do not currently offer a printed catalog.  Our website offers an online catalog and it is updated regularly.  Our shopping cart will allow you to place catalog type orders in which you send your payment by mail or fax.  Simply add the products you want to purchase into the shopping cart, and choose a shipping method.  Once you are done reviewing your order summary, click the "Go to Checkout" button and you will be presented with our various payment options.  Choose the option that best fits your needs.

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How long will it take my order to arrive?

For basic ground orders, we typically have them processed and shipped out within 2-3 business days.  From there, it depends on where it is being shipped as to the time it will take to arrive.  Express orders are processed the same day the order is placed when possible, and at worse case the next business day.  To see a map of the United States that shows our estimated basic ground processing/shipping times, click here.

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Do you offer wholesale pricing or discounts for large orders ?

We do offer bulk order discounts on many items shown in our website and even some products that are not shown on our site.  You can get more information regarding bulk order purchasing by clicking here.

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I received a 2nd charge on my credit card described as "Express Shipping Fee".  What does this mean?

If you choose an express shipping method when you place your order, we will charge you an upfront minimum fee for that service.  If the actual shipping fee is more than that minimum charge, we will bill your credit card for the remaining balance.  Click here to get more information about our shipping policies and procedures.

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Do you have any retail stores in my area ?

We operate this internet-based store only and do not currently operate any retail stores.

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Do you accept international orders and ship to overseas locations ?

Yes, we are happy to fulfill orders placed from outside the United States.  Depending upon the order details, we may require that the purchase be made with a credit card issued by an American Bank so that address verification can be done.  When placing an order that will be shipped to a foreign country (other than US military orders), please choose our basic ground shipping option.  We will weigh the package and email you with the actual shipping costs so that you can approve them prior to having the order shipped.

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